Privacy Policy

Uncle Plastic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you communicate with us via WhatsApp.

1. Information We Collect

When you interact with us through WhatsApp, we may collect the following information:

Account Information: Your WhatsApp phone number, profile name, and profile picture.
Message Content: The text, images, videos, audio files, and documents you send to us.
Technical Data: Information provided by Meta regarding message delivery status and read receipts.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer support.
Send you requested transaction updates, order confirmations, and notifications.
Improve our services and communication workflows.
Comply with applicable legal obligations.

3. Data Sharing and Third Parties

We do not sell your personal data. To provide our WhatsApp services, your data is processed through Meta Platforms, Inc. as our service provider. We may also share information with trusted third-party IT or customer relationship management (CRM) providers who assist us in managing our communications, subject to strict confidentiality agreements.

4. Data Security and Retention

We implement industry-standard technical and organizational security measures to protect your data. We retain your WhatsApp communication history only for as long as necessary to fulfill the business purposes outlined in this policy or to comply with legal requirements.

5. Your Rights

Depending on your location, you may have the right to access, correct, delete, or limit the use of your personal data. To exercise these rights, please contact us at the email address provided below.

6. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: hk.uncleplastic@gmail.com
Website: uncleplastic.hk